Animal Services FAQ - Town of Ajax
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Animal Services FAQ's

How do I file an Animal Complaint?

Where do I call to report a non-emergency Dog and Cat By-law violation?

Does Ajax Animal Services provide 24-hour emergency service?

My neighbour's dog barks all the time, who do I complain to and how?

How many animals am I legally allowed to own?

What should I do if I have been bitten by a dog?

What should I do if a dog has bitten or attacked my dog or cat?

I have found a lost dog or cat. Who should I call?

My pet is missing. Who should I call?

Why doesn't Ajax have its own Shelter? 

I was in a local pet store and noticed that the animal's cages were quite dirty and that the animals looked unhealthy and depressed, do you inspect pet stores?

I am having a problem with raccoons, squirrels, and skunks. Who should I call?

There is an animal carcass on the 401. Who should I call?

I am concerned that my neighbours are not taking proper care of their dog,

 who do I raise this concern to and how?

I believe that someone is abusing an animal. Who do I call?

What are other animal related numbers that I might find useful?


How do I file an Animal Complaint?

By-law Complaints can be filed in many ways. A complaint may be called in to 905-619-2529, ext. 3370, online through File a Complaint, faxed to 905-683-1061, by email at bylawservices@ajax.ca, or placed in person at 65 Harwood Ave. S. Any resident of Ajax can file a complaint but the Town requires the complainant's name, address and phone number. We do not accept anonymous complaints. Once the complaint has been received and generated an officer has approximately five business days to investigate. Investigations will be dealt with on a public safety priority.

Where do I call to report a non-emergency Dog and Cat By-law violation?

Complaints for By-law infractions such as a dog or cat at large, carcass on the roadway that is not creating an imminent hazard to motorists, a stray dog or cat that the complainant has taken control of, dog or cat excrement not being removed by the owner, or a dog or cat that has not been licenced, etc., may be reported by calling (905) 683-8275 or by email to bylawservices@ajax.ca.

Does Ajax Animal Services provide 24-hour emergency service?

Our after-hours services can be reached by calling (905) 683-8275. Ajax Animal Services will respond to emergencies only between the hours of 8:30pm and 8:30am Monday to Friday, 4:30pm to 8:30am Saturday and Sunday and all day on Holidays. The following are the only emergencies that Animal Services will respond to:

  • An injured animal on Town property (which includes roadways and boulevards);
  • An animal carcass on the roadway that poses an imminent hazard to motorists;
  • An aggressive dog or dog at large that has bitten or attacked a person or another animal; or
  • A request from Durham Regional Police for an Animal Services Officer to attend.

My neighbour's dog barks all the time, who do I complain to and how?

Animal noise complaints can be reported by calling (905) 683-8275 or by email to bylawservices@ajax.ca. The Dog and Cat By-law states that 'No owner of a dog shall, knowingly or not knowingly, allow the dog to howl or bark excessively'. For the purposes of this section, a dog shall be deemed to be howling or barking excessively if the howling or barking exceeds a cumulative twenty (20) minute period within any one (1) hour timeframe. As part of our investigation, an Animal Services Officer will attend the residence of the barking dog and advise the owner that a complaint was received and that the owner should take action to correct the problem. Should the problem persist, the complainant would then be requested to keep Barking Logs. This log would be used as evidence in Court to refresh the complainant's memory. Complainants must be prepared to attend Court and provide testimony if required.

If you believe that the dog is barking because it is suffering or in distress, contact the Humane Society of Durham Region at (905) 433-2022.

How many animals am I legally allowed to own?

The Town of Ajax Dog and Cat By-law states that no dwelling unit may contain more than three (3) dogs and / or three (3) cats. The Town of Ajax Exotic Pet By-law states that no dwelling unit in the urban area may contain more than two (2) domestic ferrets or chinchillas and / or more than three (3) domestic rabbits. It further states that no person or owner shall keep, own or harbour any prohibited, wild, protected or endangered animal and the keeping of livestock is limited to rural areas only. Our Exotic Pet By-law may be checked regarding other pets you may own.

What should I do if I have been bitten by a dog?

It is always recommended that the victim of an animal bite seek medical attention immediately. Any human contact with warm blooded animals (whether domestic or wild) should also be reported to the Durham Region Health Department immediately at (905) 723-3818 or 1-888-777-9613.

Report the dog bite to Ajax Animal Services at (905) 683-8275 or by email to bylawservices@ajax.ca. Please visit our Complaint Process Page for more details on the type of information that will be requested to investigate the incident.

What should I do if a dog has bitten or attacked my dog or cat?

It is recommended that the pet be taken to a Veterinarian for medical attention. Report the dog bite to Ajax Animal Services at (905) 683-8275 or by email to animalservices@townofajax.com. Please visit our Complaint Process Page for more details on the type of information that will be requested to investigate the incident.

I have found a lost dog or cat. Who should I call?

If you have found a lost dog or cat, please contact Ajax Animal Services at (905) 683-8275 so that we can try to locate the owner. If the animal is wearing a pet licence or has ID tags on it please have this information available when you call. Arrangements will be made for an Officer to pick up the animal during regular business hours. 

My pet is missing. Who should I call?

To report a missing pet, please contact Ajax Animal Services at (905) 683-8275 and we will enter the information into our 'missing' database so that we can cross-reference any animal that we pick up in an effort to get your pet back home to you.

If you suspect that your pet was already picked up by Ajax Animal Services, please contact us at (905) 683-8275 or contact our shared Shelter at (905) 655-0283 to find out if your pet is being housed there.

Why doesn't Ajax have its own Shelter?

The Town of Ajax believes that in-house animal enforcement and the shared agreement with the Town of Whitby for shelter service results in an enhanced service at a more affordable cost for Ajax residents.

I was in a local pet store and noticed that the animal's cages were quite dirty and that the animals looked unhealthy and depressed, do you inspect pet stores?

Every pet shop operating within the Town of Ajax must comply with the Pet Shop and Kennels By-law. This By-law regulates the general requirements for pet shops and makes the Owners of the pet shops responsible to provide adequate and appropriate care for the animals in the shop and to ensure that animals are kept in sanitary conditions and being sold in good health. If you are concerned regarding the condition of a pet shop in the Town of Ajax, please call (905) 683-8275 or email animalservices@townofajax.com.

I am having a problem with raccoons, squirrels, and skunks. Who should I call?

Ajax Animal Services does not deal with nuisance wildlife concerns unless the animal is injured or located on Town property. Every homeowner in the Town is responsible for dealing with "pests" on their own property. Check your local Yellow Pages to find a wildlife professional who deals with removal and / or relocation of wildlife. Please visit our Wildlife Page for more details.

There is an animal carcass on the 401. Who should I call?

Please contact the Ontario Provincial Police (OPP) 24 hour reporting line at 1-888-310-1122 or the Whitby Detachment at (905) 668-3388.

I am concerned that my neighbours are not taking proper care of their dog, who do I raise this concern to and how?

If there is any concern that an animal is being mistreated or neglected, please contact the Humane Society of Durham Region at (905) 433-2022.

I believe that someone is abusing an animal. Who do I call?

Please contact the Humane Society of Durham Region at (905) 433-2022 if you suspect animal cruelty or abuse.

What are other animal related numbers that I might find useful?

Canadian Food Inspection Agency - (905)-985-1870 Tests dead bats for rabies - people should double bag carcass and freeze.

Ministry of Natural Resources For General Inquiries - 1-800-667-1940 (Monday to Friday 8:30 am to 5:00 pm - Toll Free) To report bear issues - 1-866-514-2327 (BEAR)

Toronto Wildlife Centre Hotline - (416) 631-0662 (registered charity that runs hotline for wildlife related inquiries)

Whitby Animal Services - (905) 655-0283

Pickering Animal Services - (905) 683-7575