Bylaw FAQ - Town of Ajax
Editable...

By-law FAQ

How do I file a By-law Complaint?

Where can I get information on parking? (Restrictions, Payment, etc.)

Where can I get information on putting up a fence?

Does my neighbour have to pay half the cost of putting up a fence?

What restrictions are there when building a shed?

Who tows cars from Town streets and private property? What is the protocol?

Who is responsible to enforce dog and cat issues in the Town?

What is the process for filing a noise complaint in the Town?

Can I put up a clothesline in my backyard?

Can I widen my driveway?

How high can grass and weeds be in Residential or Commercial Zones?

Can I keep an unplated vehicle in my driveway?

I am allowed to store a boat or trailer on my driveway?

Do I have to get a notice to clean snow and ice off of the sidewalk bordering my property?

Am I allowed to hunt in the Town of Ajax?

How do I file a By-law Complaint?

By-law Complaints (including Parking complaints) can be filed in many ways. A complaint may be called in to 905-619-2529, ext. 3370, online through File a Complaint, faxed to 905-683-1061, by email at bylawservices@ajax.ca, or placed in person at 65 Harwood Ave. S. Any resident of Ajax can file a complaint but the Town requires the complainant's name, address and phone number. We do not accept anonymous complaints. Once the complaint has been received and generated an officer has approximately five business days to investigate. Investigations will be dealt with on a public safety priority.

Where can I get information on parking?

Parking Restrictions

Information on parking in the Town can be viewed in the Town's Parking Brochure. This brochure outlines the most common parking restrictions in the Town such as, but not limited to;

No Parking on any street longer than 3 hours
No Parking on any street between 3 a.m. and 6 a.m.
No Parking within 10m. of an intersection
No Parking left wheels to curb.
Stop interfere with traffic / snow removal
 
Also, you can view the Town's complete Traffic By-law.

Payments

Payments for Parking Infraction Notices can be done in person at 65 Harwood Avenue South using cash, debit or cheque.

You can also mail in your cheque to 65 Harwood Avenue, South, Ajax, ON., L1S 2H9 or drop it off in our overnight drop box. Be sure to include your Infraction Number on your memo section of the Cheque. Please note that the Town does not accept post dated cheques.

Payments can also be made online through our Paymentus payment service using your VISA or MasterCard. A convenience fee of $1.95 will apply.

Ticket Review Meetings

Should you wish to discuss the reasons for the issuing of the Parking Infraction Notice you can schedule an appointment to meet with an Officer to discuss the circumstances. This option is only available to individuals who DO NOT dispute the evidence. Please call 905 619-2529 ext 3340 to set up an appointment. Should you dispute the evidence of the Officer, please follow Option #3 on the reverse side of the ticket.

Where can I get information on putting up a fence?

The maximum height of a side and rear yard fence is 2 metres (6'6") and 1 metre (3'3") for a front yard fence. You do not require a building permit to erect a fence but we strongly advise that you get locates done before you dig. A fence can be put directly on the property line ensuring that no more than exactly half the post is on your neighbours half. We also strongly recommend that you advise your neighbour of your intentions to erect a fence prior to any work being done. For more information on fences please refer to the Town's Fence Bylaw.

Please note that it is the property owner's responsibility to ensure that they have no site plan, private restrictions, or covenants on their deed of the property that may restrict them from constructing a fence.

Does my neighbour have to pay half the cost of putting up a fence?

Should the proper procedures be followed through the Cost Sharing Bylaw a neighbour who opposes the erection of a fence is responsible for half the costs of the "actual costs" or half the costs of the "basic costs", whichever is less. Actual cost means the total cost of the construction, reconstruction, maintenance or repair (as applicable) of a Division Fence and includes the cost of the material used and the value of the labour performed to complete the work. Basic cost means the cost of constructing, reconstructing, maintaining or repairing a 1.2 metre (4') high steel chain link fence.

Cost Sharing can't be initiated if an owner wishes to upgrade a fence from its current condition or if there is a legislative reason for the fence to be there such as a swimming pool enclosure or Site Plan requirement.

For more information on the process of cost sharing please refer to the Fence Cost Sharing Bylaw.

What restrictions are there when building a shed?

Pursuant to the Town's Zoning By-law, structures such as sheds are only permitted in side or rear yards and not in a front yard. No structure, such as a shed, can be over 4.5 metres (14'7") in height. All structures must be at least 0.6 meters (2') from your rear or interior side lot line. If you live on a corner lot, you must check with our Planning Dept. staff to find out your setback requirements on your exterior side lot line. Structures that are bigger than 10 square metres (108 sq. feet) require a Building Permit. For further information on how to obtain a Building Permit or general questions regarding the Town's Zoning By-law please contact the Town's Planning and Development Services at 905 683-4550 or visit Town Hall at 65 Harwood Avenue South.

Who tows cars from Town streets and private property? What is the protocol?

By-law Services and Durham Regional Police are authorized to tow all vehicles from any and all Town of Ajax streets. Towing off of Town streets will be carried out by By-law staff following Ajax's towing protocol. Please contact the Town in any of the ways listed above in the "How do I file a Bylaw Complaint?"

By-law Services will assist private property owners to tow unwanted vehicles from private property providing a certain protocol is followed:

  •  A complaint must be filed with By-law Services regarding an unwanted vehicle on private property by the property owner. The property owner will be advised at this time that they will be responsible for the costs of incurring the tow if needed.
  • The private property owner will be advised that they must attempt to notify the owner of the vehicle that the vehicle is unwanted on their property by placing a notice on the windshield notifying the vehicle owner that it must be removed within 24 hours.
  • If the vehicle is not removed after the private property owner has attempted to notify the vehicle owner. By-law Services will issue a Parking Infraction Notice for parked on private property without consent, including the signature of the private property owner (or designate) on the ticket. By-law staff will then place a Tow Notice on the windshield giving the owner 24 hours to remove the vehicle.
  • After the tow notice has been issued, By-law services will then search the plate and/or VIN and attempt to contact the registered owner to notify them of the impending tow.
  • If the vehicle has not been removed, and the private property owner has paid for the tow, By-law Services will then make arrangements with the tow truck company and the property owner to have the vehicle removed from the property. The private property owner (or designate) will be required to sign that the vehicle is not permitted to be on the property at the time of the towing and will be responsible for the costs of the tow. 

Who is responsible to enforce dog and cat issues in the Town?

Ajax Animal Services is responsible for the enforcement of the Town's Dog and Cat Bylaw. Please visit our Animal Services Web pages or contact them by phone at (905) 683-8275.

What is the process for filing a noise complaint in the Town?

Noise complaints will be investigated by an Officer, during or after the noise event. In the event a noise occurrence is creating a public disturbance the Police can be contacted.

A By-law Officer investigating a noise complaint will utilize discretion to determine if a violation of the By-law has occurred. The nature, volume, frequency, duration and time of day the noise is occurring may impact the handling of the complaint. Noise is defined as a sound or vibration that is of such volume, level or nature that it is unusual and likely to disturb the inhabitants of the Town.

Charges can be laid for breaches of the Noise By-law. Often complainant(s) are required to maintain Noise Logs, and may be required to testify in court proceedings. Noise Logs may be used in Court proceedings and must be completed in a very specific manner and for that reason a By-law Officer will provide instructions on how they should be filled out.

Noise complaints can be extremely difficult charges to prosecute in court. The By-law Section should be contacted for specific questions that you may have at 905-619-2529 ext. 3370.

Can I put up a clothesline in my backyard?

Yes, you can have a clothesline. In 2009 the Ontario Government removed all covenants in the Province that restricted or prohibited the installation of clotheslines.

Can I widen my driveway?

Driveway widths are regulated in the Zoning Bylaw. First you have to establish what Zone you are in order to determine the maximum widths of driveways. If you are already at your maximum width and would like to go wider you will need to apply for a minor variance at the Planning and Development Services Department, located at Town Hall, 65 Harwood Avenue South. For more information on driveway widening or on the minor variance process please contact the Town at 905-683-4550.

How high can grass and weeds be in Residential or Commercial Zones?

The height of grass and weeds on residential or commercial property can't be higher than 15cm.(6 inches) For further information please refer to the Clean and Clear By-law.

Can I keep an unplated vehicle in my driveway?

By definition a vehicle without current licence plates (including Validation Sticker) is debris in the Clean and Clear By-law and can't be kept on your property. This also includes vehicles that by reason of its appearance or mechanical condition appears to be inoperative. For further information please refer to the Clean and Clear By-law.

Am I allowed to store a boat or trailer on my driveway?

The Town's Zoning By-law does not permit the storing of boats or trailers on a residential driveway. However, there are Council approved discretionary enforcement practices in place with regard to this item. The discretionary enforcement practice includes such things as:

  • If the boat or trailer can be solely located in a private garage then it is permitted;
  • If the boat is "in season" between May and October and that it is "regularly" being used and not being permantly stored it would be permitted. The same would also apply to trailers with snowmobiles during the winter months.
  • One small utility trailer would be permitted on the property providing that:

    -there isno more than one trailer per property (this limit includes any in season boat or camper style trailer)

    - the parking space the trailer occupies is not required for the other uses on the property (ie, each residentialproperty is required to have 2 parking spaces - the trailer can not occupy one of these required spaces)

    - the cargo space on the trailer is no wider than 5ft, no longer than 8ft and the trailer does not have more than 1 axle

    - the trailer complies with the rest of the By-laws (it is in operating condition with a valid licence plate, it is notused for a home based business that results in outside storage, it is parked on the driveway or in the garage and not on the front lawn or over the sidewalk)

Do I have to get a notice to clean snow and ice off of the sidewalk bordering my property?

No. The notices that are provided by By-law staff are only a courtesy. Every owner of property in the Town must clear all sidewalks bordering their properties of all snow and ice within 24 hours of a snow fall. During periods of constant snowfall, the 24 hour clock will only begin when the accumulation stops for periods longer than 24 hours. For violations, a By-law Officer will have the option to have the work done and bill the appropriate property owner the costs by placing the amount on the tax rolls. For more information on clearing of sidewalks please refer to the Town's Public Safety and Nuisance By-law.

Am I allowed to hunt in the Town of Ajax?

No. The Town of Ajax's Firearms By-law prohibits the discharging of firearms within the Town. This prohibition includes licenced hunters on private property, with or without owner's consent. Farmers can NOT give 3rd party permission for the discharging of firearms to occur on their lands. Pursuant to the Firearms By-law a ?Firearm? means a gun or other firearm, air-gun, spring-gun, cross-bow, long-bow or any class or type thereof.