Legislative & Information Services - Town of Ajax

Nicole Cooper - Director of Legislative & Information Services

Nicole Cooper 
Director of Legislative & Information Services

Legislative & Information Services

The Legislative and Information Services Department serves our customers in a friendly and professional manner.  We are committed to the continual enhancement of services in order to provide the best experience and value to our residents, taxpayers and customers.  LIS staff embrace the role of technology as a critical tool in improving the convenient delivery of services.

The Legislative and Information Services Department consists of these four distinct sections:

Customer Services

Customer Services provides coordination and oversight of the Town's Quality System and corporate customer service standards and initiatives.  In addition, the section provides primary telephone reception, handles Town Hall information inquiries, issues marriage licenses and performs civil marriage ceremonies, provides Commissioner of Oaths services, receives parking ticket and other payments, and many other direct services.

Legislative Services

Legislative Services coordinates the Town's governance structure, such as Town Council and its Standing Committees, and various Citizen Advisory Committees, including the preparation of meeting agendas, minutes and correspondence.  This section administers municipal elections, oversees the Town's records and archives, including responses to Municipal Freedom of Information and Protection of Privacy Act inquiries, and coordinates the Town's commitment to fully accessible services.

By-law Services

Bylaw Services identifies issues, recommends appropriate regulatory solutions, and follows-up with positive enforcement techniques in order to protect and benefit individuals and the community.  Examples include comprehensive parking and traffic regulations, property standards, noise and other nuisances, trade licensing, animal services (primarily dog and cat), and many other matters.

Information Technology Services

Information Technology Services provides and supports business applications, technology infrastructure, network communications, telephone services, and various other technology assistance.  This support enables all Town staff to provide effective public services and maintain efficient government operations through the appropriate and innovative application of information technologies.