In-person meetings are available for select Town services. For your convenience, the Town has introduced a new self-serve online appointment booking system.   

How to book:

  1. Select the service from the list below.
  2. Review the online calendar, and select an available date and time.
  3. Complete the booking form.
  4. Submit and an email confirmation will be sent automatically to your email.
  5. 24-hours before your scheduled appointment a reminder will be sent to confirm, re-schedule or cancel.   

Questions About Online Booking?

Call 905-683-4550 or send us an ContactUs@ajax.ca.

Know Before You Go 

Your health and safety is our number one priority – here is what you need to know before your upcoming appointment with us:

Arrival

Please arrive no more than five minutes ahead of your scheduled appointment time (unless otherwise specified).

For appointments at Town Hall (65 Harwood Ave S.), please enter through the main doors off of the main parking lot. 

Health and Safety Screening
Upon arrival, you will be provided with a brief health and safety screening questionnaire that must be completed at the door before you enter the facility. Please do not attend any town facilities if you answer YES to any of the questions contained within the safety screening questionnaire.
Face Masks
A non-medical face mask or covering must be worn inside any Town facility. Please ensure your mask is securely fastened and covers both your mouth and nose.
Physical Distancing
Please remember to keep a minimum of 2 metres (6 feet) away from others during your visit.

Book an appointment for any of the following services:

Building Approval Services

At this time we are booking appointments to answer general questions regarding building permit applications, permits, and inspections.

Please note that if you are enquiring about a basement apartment, deck, shed, building addition or new building, you will also need to speak with a representative from the Planning Section. Let us know in advance if you want to discuss one of these items and we can arrange to have a Planning representative at the appointment.

Building Permit Application Submissions:

Building permit applications are accepted via e-mail at: buildingpermits@ajax.ca. For information regarding building permit requirements, please visit Building Requirements and Permits or send us an email.

Required Documents:

  • 1 piece of photo identification
  • All drawings and supporting documentation for your project

Instead of an in-person meeting, questions can also be sent to: buildingpermits@ajax.ca. We'll do our best to get back to your question(s) within 1 - 3 business days (Monday to Friday).

Book Your Building Approval Services Appointment

Book Your Building Inspection

Commissioner of Oath

At this time we are booking appointments for Ajax residents only. Prior to booking an appointment to have your document witnessed by a Commissioner of Oath, please review the list of documents our commissioners are able to sign.

Please remember to bring a valid piece of government issued ID with your picture and signature on it:

  • Valid Passport
  • Valid Driver’s Licence
  • Valid Ontario Photo card

*Please note: We cannot accept a Health card as a form of ID*

For additional questions please call 905-683-4550 to speak to a staff member in Legislative and Information Services.

Book a Commissioner of Oaths Meeting

Economic Development

At this time we are booking appointments for general Economic Development questions and enquiries.

For film permits, please phone 905-619-2529 ext. 3263 or send an email to: priority@ajax.ca.

Instead of an in-person meeting, questions can also be sent to: priority@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Book Your Economic Development Appointment

Engineering

Sediment & Erosion Control Permit Applications

At this time we are booking appointments accepting Sediment & Erosion Control Permit Applications. These appointments are for customers needing to meet with an Engineering Representative in order to complete the permitting process.

Applications can be submitted on-line to engineeringservices@ajax.ca.

Required Documents:

  • 1 piece of photo identification 
  • All drawings, plans, address and information for your project

Instead of an in-person meeting, questions can also be sent to: engineeringservices@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Engineering Drawing Submissions

At this time we are booking appointments accepting Engineering Drawing Submissions. These appointments are for customers needing to meet with an Engineering Representative in order to complete the submission.

Applications can be submitted on-line to engineeringservices@ajax.ca.

Required Documents:

  • 1 piece of photo identification 
  • All drawings, plans, address and information for your project

Instead of an in-person meeting, questions can also be sent to: engineeringservices@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Book Your Engineering Appointment

Facility Booking

Facility bookings at select satellite facilities will be available as of September 14, including Carruthers Marsh Pavilion, Rotary Park Pavilion, Greenwood Discovery Pavilion, Quaker Meeting House and Hartrick House. 

Facility Rentals in the Ajax Community Centre, McLean Community Centre, Audley Recreation Centre, Village Community Centre and Seniors Centres and St. Francis will remain closed until further notice.  If you had a booking during this time frame, your permit will be cancelled and you will receive a refund, if applicable. 

To book a satellite facility please contact 905-619-2529 ext. 7200 or email facilitybookings@ajax.ca.

Marriage Licences
At this time we are booking appointments to issue a marriage licence for Ajax residents only. You must be able to provide proof of residence using valid ID or a current copy of a utility bill.

Please bring a completed marriage licence application signed by both parties along with your ID and any supporting documents to your appointment. Please review the Marriage Licence requirements before booking an appointment

For additional questions please call 905-683-4550 to speak to a staff member in Legislative and Information Services.

Book Your Marriage Licence Meeting

Planning 

Zoning, Official Plan, and General Property Questions 

At this time we are booking appointments for in-person property enquiries related to Zoning and Official Plan land use permissions and development standards.  These appointments are for customers needing to meet with a Planner. 

Please note that if you are enquiring about a basement apartment, deck, shed, building addition or new building, you will also need to speak with a representative from the Building Department.  Let us know in advance if you want to discuss one of these items and we can arrange to have a Building representative at the appointment.

Required Information:

  • Property address, nature of inquiry (e.g. zoning on a property, want to build a deck, want to expand my building)
  • All drawings and plans specific to your enquiry
  • Any other information specific to your enquiry

Instead of an in-person meeting, questions can also be sent to: planningservices@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Planning Application Submissions*

(Official Plan Amendments, Zoning By-law Amendments, Subdivision, Condominium, Site Plan, Minor Variance, Sign Variance, Property Information Request, Pre-Consultation, Heritage Permit, and Pickering Village CIP Grant)

At this time we are booking appointments for the submission of the above noted Planning Applications. These appointments are for customers needing to meet with a Planner for assistance in completing an application or to submit a complete application. 

*Please note that Apron (Driveway) Widening and Curb Cut applications are not being accepted at this time. 

Alternatively, applications can also be submitted on-line to: planningservices@ajax.ca.

Required Documents:

  • 1 piece of photo identification (for applications submitted in person)
  • Complete Application form (all applications submitted electronically must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged. All applications submitted in-person can either be pre-commissioned, or commissioned at the in-person meeting; payment must also be submitted at time of application).
  • All drawings, plans, reports and information required for a complete submission

Instead of an in-person meeting, questions can also be sent to: planningservices@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Book Your Planning Services Appointment

Taxi Licensing Test

To book an appointment to write your Taxi Licence test please contact Bylaw Services at 905-619-2529, ext 3370

Online booking coming soon! 

Transportation

At this time we are booking appointments to answer questions regarding the transportation network including enquiries about the Town’s various transportation programs and services including traffic calming, active transportation, transportation demand management, signs/pavement markings, and data collection.

Instead of an in-person meeting, questions can also be sent to: traffic@ajax.ca. We'll do our best to get back to your question(s) within 1-3 business days (Monday to Friday).

Book Your  Transportation Appointment

How to Access Town Services

There are many ways to connect with the Town – whether it’s online, by email or phone, or in-person by appointment. Learn what services are available and how to access them.