Ajax Council and Town staff are governed by several accountability and transparency mechanisms.

Complaints & Feedback

You may provide feedback to us by fax, mail, e-mail, phone, in person or online.

If you have a complaint that you feel has not been resolved by the Town, you may contact the Office of the Ombudsman of Ontario. The Provincial Ombudsman's Office serves as the Ombudsman for the Town of Ajax.

Council Code of Conduct

All members of Ajax Council must follow the Council Code of Conduct. Additionally, members of the Town's local boards must follow the Local Boards Code of Conduct.

If you believe a member of Council or a local board member has violated their Code of Conduct, refer to the Complaints & Inquiries Procedure. Complaints may be investigated by the Integrity Commissioner appointed by the Town (see information below).

Conflict of Interest

Members of Ajax Council and members of the Town's local boards must follow the Municipal Conflict of Interest Act. The Town of Ajax Pecuniary Interest Declaration Registry lists all declarations of pecuniary interest filed by members of Council and local boards as of March 1, 2019.


If you believe a member of Council has not followed the law, you may contact the Town's Integrity Commissioner who may choose to investigate the matter, or you may apply directly to the Superior Court of Justice for consideration by a judge.

Closed Meetings of Council

Under Section 239 of the Municipal Act, meetings of Council may be closed to the public if Council is discussing certain subjects that are sensitive in nature.

Closed meeting records are reviewed annually for public release on request. Please see the closed session disclosure reports for more information:

If you believe that a meeting of Council was unlawfully closed to the public, you may submit a request for an investigation to the Office of the Ombudsman of Ontario.

Freedom of Information

To request access to records or information that is not generally available, you may submit a Freedom of Information (FOI) request.

You may contact the Information and Privacy Commissioner of Ontario to appeal a decision by the Town to release or not release records through an FOI.

Integrity Commissioner

The Integrity Commissioner receives complaints about violations of the Council Member Code of Conduct, the Local Boards Code of Conduct, and the Municipal Conflict of Interest Act. In addition to receiving and potentially investigating complaints under the Codes of Conduct and MCIA, the Integrity Commissioner also provides advice, education and information to members of Council and local boards regarding their obligations under the Code of Conduct and the MCIA. Before filing a complaint, please review the Complaints & Inquiries Procedure. Ajax Council has appointed Aird & Berlis LLP as the Town's Integrity Commissioner:


Integrity Commissioner - Town of Ajax


Aird & Berlis LLP

181 Bay Street , Suite 1800

Toronto, Ontario M5J 2T9


Attention:  John Mascarin


Email:  jmascarin@airdberlis.com     

Tel:      416.865.7721

Fax:     416.863.1515

Ombudsman's Office

The Office of the Ombudsman of Ontario investigates complaints about municipal services and activities, and whether meetings of Council have been properly closed to the public. The Ombudsman will only look into your complaint if you have already explored all other means of complaint resolution first.

Open Data
Ajax Open Data is freely available for everyone to use and republish as they see fit, without any restrictions from patents, copyrights, or other forms of control. The Open Data program is an important component of the Town's leadership in accountability and transparency. You are free to use the data provided on our Open Data Portal.

Other Accountability & Transparency Information