By-law receives in excess of 4000 By-law complaints a year. For this reason alone we do not accept anonymous complaints. All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated.

Filing a Complaint

Complaints can be filed with the Town by phone at 905-619-2529 ext. 3370, by fax at 905-683-1061, report an issue online, or by email at .

Parking Information

By-law parking investigate parking complaints based on the time of day, type of complaint, location, etc. Parking enforcement is not staffed or designed to respond immediately to parking complaints.

The Town's Parking Brochure lists the most common types of parking prohibitions, and the Town's procedures and practices with regard to parking enforcement.

Pay or Dispute a Parking Ticket

Payments can also be made online through our Paymentus Payment Service using your VISA, VISA Debit, MasterCard or MasterCard Debit or by calling by phone at 1-855-385-1171. A convenience fee of $1.95 will apply to all payments.

Payments & Trial Requests for Parking Infraction Notices can be done in person at 65 Harwood Avenue South using cash, debit or cheque.

You can also mail in your cheque to 65 Harwood Avenue, South, Ajax, ON., L1S 2H9 or drop it off in our overnight drop box. Be sure to include your Infraction Number on your memo section of the Cheque. Please note that the Town does not accept postdated cheques.

Forms & Applications