By-Law Services

Complaints

How to submit

By-law receives in excess of 6,000 By-law complaints a year. For this reason, among others, we do not accept anonymous complaints. All complaints, including emails, must contain the complainant's name, address and phone number prior to a complaint being generated.

Complaints can be filed with the Town by:

Phone at 905-619-2529, ext. 3370
Report an issue online
Email at bylawservices@ajax.ca

Parking Penalty Notice (PPN) or By-law Penalty Notice (BPN)

Make a Payment
Day 1 to 15: Original Fine Amount. For example $50.00 Day 16 to 37: Late Notice issued; an additional $15 fee is added. For example $65.00 Day 37 to 57: Final Notice issued; an additional $15 fee is added. For example $80.00 Day 58+: PPNs are eligible for Plate Denial. Fines must be paid at a Service Ontario location. An additional $35.00 fee is added to the fine. For example $115.00. Processing times vary at Service Ontario and may not show up immediately. BPNs are eligible for fine collections. Fines may be added directly to residents’ tax rolls or sent to collections. Pursuant to legislation, fines paid through a Collection Agency or collected as part of your municipal tax bill are subject to additional fees. Your options to pay are listed on the back of the PPN or BPN. The 4 payment options include: 1. ONLINE - Payments can be made online through our Online Payment Service using your: VISA VISA Debit MasterCard MasterCard Debit A convenience fee of $2.00 will apply to all payments. Pay a Parking or By-law Penalty Notice online here. 2. MAIL: Send cheque or money order (include Parking Penalty Notice #) to: Town of Ajax 65 Harwood Ave South Ajax, ON L1S 2H9 3. 24 HOUR DROP BOX: Deposit cheque or money order (include Parking Penalty Notice #) in the drop box at the main entrance (the east side of the building) at Ajax Town Hall at 65 Harwood Ave South. 4. IN PERSON: Pay by debit, credit card, cheque, money order or cash at the Ajax Town Hall located at 65 Harwood Ave. South, during regular business hours – Monday to Friday (excluding holidays) 8:30am-4:30 pm Please Note: - Cheques and money orders must be made out to the Town of Ajax - Include the penalty notice number on the cheque or money order - Do not send cash by mail or drop box - All payments must be received by the penalty due date to avoid additional fees - Dishonoured cheques will be subject to additional fees
Dispute / Request a Screening (Review)
The process to contest a Parking Penalty Notice(PPN) or a By-law Penalty Notice (BPN) is called a Screening. Is your PPN or BBN within 15 days? Yes. Visit www.ajax.ca/screening. The Screening Officer’s decision will be emailed back to you within 5 business days. To dispute the Screening Officer's decision, visit www.ajax.ca/hearing BEFORE the payment due date noted on your screening decision notice. NOTE: A Hearing cannot be booked unless a Screening has already occurred. If you do not attend your scheduled Hearing appointment, the penalty notice will be confirmed, and the vehicle’s registered owner will be required to pay a fee for failing to attend the appointment. The fee for failure to appear at a scheduled Hearing appointment is contained in the *Town’s Fees & Charges By-law*. No. If your PPN or BBN is within 30days of issuance, you may visit www.ajax.ca/screeningextension to request an extension to have your PPN reviewed by a Screening Officer. If the PPN or BPN is beyond 30days, there are no further options to dispute.

Make a Payment

Day 1 to 15: Original Fine Amount. For example $50.00

Day 16 to 37: Late Notice issued; an additional $15 fee is added. For example $65.00

Day 37 to 57: Final Notice issued; an additional $15 fee is added. For example $80.00

Day 58+:

PPNs are eligible for Plate Denial. Fines must be paid at a Service Ontario location. An additional $35.00 fee is added to the fine. For example $115.00. Processing times vary at Service Ontario and may not show up immediately.

BPNs are eligible for fine collections. Fines may be added directly to residents’ tax rolls or sent to collections. Pursuant to legislation, fines paid through a Collection Agency or collected as part of your municipal tax bill are subject to additional fees.

Your options to pay are listed on the back of the PPN or BPN. The 4 payment options include:

1. ONLINE - Payments can be made online through our Online Payment Service using your:

VISA
VISA Debit
MasterCard
MasterCard Debit

A convenience fee of $2.00 will apply to all payments.

Pay a Parking or By-law
Penalty Notice online here.

2. MAIL: Send cheque or money order (include Parking Penalty Notice #) to:

Town of Ajax
65 Harwood Ave South
Ajax, ON
L1S 2H9

3. 24 HOUR DROP BOX: Deposit cheque or money order (include Parking Penalty Notice #) in the drop box at the main entrance (the east side of the building) at Ajax Town Hall at 65 Harwood Ave South.

4. IN PERSON: Pay by debit, credit card, cheque, money order or cash at the Ajax Town Hall located at 65 Harwood Ave. South, during regular business hours – Monday to Friday (excluding holidays) 8:30am-4:30 pm

Please Note:
- Cheques and money orders must be made out to the Town of Ajax
- Include the penalty notice number on the cheque or money order
- Do not send cash by mail or drop box
- All payments must be received by the penalty due date to avoid additional fees
- Dishonoured cheques will be subject to additional fees

Dispute / Request a Screening (Review)

The process to contest a Parking Penalty Notice(PPN) or a By-law Penalty Notice (BPN) is called a Screening.

Is your PPN or BBN within 15 days?

Yes. Visit www.ajax.ca/screening. The Screening Officer’s decision will be emailed back to you within 5 business days. To dispute the Screening Officer's decision, visit www.ajax.ca/hearing BEFORE the payment due date noted on your screening decision notice.

NOTE: A Hearing cannot be booked unless a Screening has already occurred. If you do not attend your scheduled Hearing appointment, the penalty notice will be confirmed, and the vehicle’s registered owner will be required to pay a fee for failing to attend the appointment. The fee for failure to appear at a scheduled Hearing appointment is contained in the Town’s Fees & Charges By-law.

No. If your PPN or BBN is within 30days of issuance, you may visit www.ajax.ca/screeningextension to request an extension to have your PPN reviewed by a Screening Officer.

If the PPN or BPN is beyond 30days, there are no further options to dispute.

Parking Enforcement / Towing

General Parking Provisions - Town Wide

Parking Penalty Notices are issued by Town of Ajax Municipal Law Enforcement Officers, Durham Regional Police Officers and appointed private property agents. When operating a vehicle it is your responsibility to be aware of where and how you park, and to be aware of the applicable by-laws pertaining to the area.

Common parking rules in Ajax:

All streets in the Town are subject to parking no longer than 3 hours, unless otherwise posted
Do not park overnight between 1 – 5 a.m.
Do not park over a sidewalk or footpath
Do not park a commercial vehicle or tow truck on a residential street
Do not park in front of or within 1.25m of a driveway
Do not park within 3m of a fire hydrant
Do not park within 15m of an intersection

For more parking rules and parking ticket information, please refer to the Town's Parking Brochure. Please note, parking by-laws are proactively enforced.

Towing Information

By-law Services will be utilizing the services of Classic Towing & Storage for the authorized towing of vehicles found in contravention of the Town's Traffic By-law from both private property and municipal roads.

Please view the 2025 Towing & Storage Fee Schedule, which includes the address, hours of operations, and payment options for Classic Towing & Storage.

Parking Permit

Waterfront Parking - Registration and Fees

From May 15 to September 15, each year, a parking management plan will be in effect in the Ajax Waterfront area to manage increased parking on weekends (Saturday & Sunday) and holidays. The plan includes paid parking for non-residents and designated parking areas.

Waterfront Parking Maps

Ajax Resident Waterfront Parking Permit - Free upon Registration

Ajax residents can park for free at designated parking areas - parking lots and signed streets - at the Ajax Waterfront by registering their license plates online. View resident parking bulletin.

How to register your plates:

Register now with our online parking portal
Only valid once approved by By-law Services. Residents must provide vehicle registration and proof of address (for example, a driver's license, a current tax, or a current utility bill, etc.) Email confirmation sent once approved
Note, when approved or denied all proof documents are deleted within 24 hours
Print and display not required, plate is registered electronically
No limit to number of vehicles registered per household
Please note, residents must register annually to confirm address
Waterfront Resident Guest Parking Permits - Each household living within the parking controlled restricted streets located in the Rotary Park Area or Central Ajax Area are entitled to 15 free Waterfront Resident Guest Parking Permits (15 per season, per household). These permits are automatically contained within your parking account.

Paradise Beach Residents Parking Permit - Free upon Registration

Only residents living in the Paradise Beach area can park their vehicles on streets signed “No Parking – Registered Local Residents Parking Only” by registering their license plates online.

How to register your plates:

Register now with our online parking portal
Limit of 1 vehicle per household
Only valid once approved by By-law Services. Residents must provide vehicle registration and proof of address (for example, a driver's license, a current tax bill, or a current utility bill, etc.) Email confirmation sent once approved
Note, when approved or denied all proof documents are deleted within 24 hours
Park free in designated paid parking areas for waterfront season
Proof of residency and vehicle registration is required on an annual basis

Visitors Paid Parking (Non-resident)

Visitors (non-residents) must pay to park at designated parking areas - parking lots and signed streets - at the Ajax Waterfront.

How visitor paid parking works:

Pay at ajax.ca/parkandpay
$20 per visit (valid until 9 p.m. the same day) or $10 for 3 hours
Park in designated paid parking areas
$70 parking penalty notice for violations

Waterfront Parking FAQ

Please see below for frequently asked questions and more information.

General

What is the Ajax Waterfront Parking Plan?

To manage visitor parking along the Ajax waterfront, the Town is introducing a new weekend parking management plan. The plan includes designated areas for visitor paid parking, designated no parking, and designated local resident-only parking in three waterfront zones – Rotary Park, Central Waterfront, and Paradise Beach.

Why is this being implemented now?

The Ajax waterfront has become such a popular destination (once a passive unknown gem). One problem of this success year after year is the lack of safe, accessible parking. We are flooded with complaints every summer about the parking challenges - taking away resources from other parts of Town. Further, emergency vehicles have difficulty maneuvering in the area. Finally, we don’t want to pave over existing green space to accommodate more parking.

When does the plan come in to effect?

The plan is in effect every Saturday and Sunday and on holidays from May 15 to September 15, annually.

Who do I contact with questions regarding the waterfront parking plan and paid parking?

Please contact By-Law Services by phoning 905-619-2529, ext. 3370, faxing 905-683-1061 or emailing bylawservices@ajax.ca. Please include your name, address and phone number with your questions.

Resident

Do Ajax residents have to pay to park at Ajax Waterfront?

No, paid parking only applies to visitors from outside of Ajax. Ajax residents can park for free in the designated parking lots and zones by providing proof of residency and registering their license plates online at ajax.ca/Register. Permits are issued electronically and are automatically attached to the license plate – no printed display is required. Permits are only valid once approved by By-law, a confirmation email will be sent within 24 hours. Registration must be done annually.

How do resident waterfront parking permits work?
Resident waterfront parking permits allow registered Ajax resident vehicle(s) to park within any street area signed as “Waterfront Permit Parking ONLY” and/or within any of the six Town of Ajax waterfront parking lots for the identified days and times free of charge.

View Central waterfront area map View Rotary waterfront area map

How do Paradise Beach resident parking permits work?
A: Paradise Resident Parking Permits allow local paradise community residents to park vehicles within any street area signed as a “No Parking – Registered Local Residents Parking Only” for the identified days and times without being ticketed.

View Paradise Beach area map

How long is a resident parking permits valid?
Resident parking permits are valid from 8:30 a.m. to 9 p.m. on any Saturday, Sunday or holiday from May 15 to September 15 of the year of issuance.

Does the parking plan include the accessibility parking spots?
The accessibility permit allows for specific parking spots. An Ajax resident with an accessible permit would still need to register their plate for free parking. All non-residents would be required to pay.

How do I know my personal information is secure?
The third party contractor hired by the Town to host the parking permit portal has all the required security protocols in place. This was part of the tendering process. They purge all attachments (vehicle registrations, drivers licenses, tax bills, etc) supplied by the applicant 24 hours after the permit has been approved.

Visitor

How does visitor paid parking work?
Visitors can park in paid parking zones and lots at the Ajax Waterfront. Payment signs will be installed for visitors with a QR code and the web address of ajax.ca/parkandpay to pay for parking online via mobile device. To reduce paper transactions, parking can only be paid for online.

As a non-resident, how much does it cost to park and how long is the permit valid?
Visitor parking permits cost $20 per day, or $10 for 3 hours, and are valid from 8:30 a.m. to 9 p.m. the same day of purchase, available on any Saturday, Sunday or holiday from May 15 to September 15 of each year.

What happens if visitors don’t purchase a parking pass?
$70 parking penalty notices are in effect for violation.

How do I pay a parking penalty notice?
Payments can be made online at ajax.ca/payticket using your VISA, VISA Debit, MasterCard, MasterCard Debit or American Express. A convenience fee of $2.00 will apply to all payments.

Payments can also be done in person at 65 Harwood Avenue South using cash, debit or cheque, you can mail your cheque to 65 Harwood Avenue South, Ajax, ON., L1S 2H9 or drop it off in our overnight drop box. Be sure to include your Infraction Number on your memo section of the Cheque. Please note that the Town does not accept postdated cheques.

If you contest the issuance of the Parking Penalty Notice, a Screening can be completed by visiting ajax.ca/screening.

Please note, remaining parking provisions within the Traffic By-law remain in effect. The Town's Parking Brochure lists parking prohibitions and enforcement procedures and practices.

For questions or assistance, contact bylawservices@ajax.ca or call 905-619-2529, ext. 3370.

Occasional Use Parking Permit (OUPP) - Town Wide

This permit allows all visitors and residents to apply for, and receive, a parking exemption for the prohibitions of parking longer than 3 hours and for parking between 1 a.m. and 5 a.m.

How it Works

17 OUPPs available per year, per license plate (first 5 permits are free, and the following 12 are $12 per permit plus tax). Please note effective January 1, 2025, there is a temporary increase in the number of parking permits available through the OUPP system, until the Town’s Parking Master Plan is complete, to 28 OUPPs available per year, per license plate (first 10 permits are free, and the following 18 are $12 per permit plus tax).
Permits are valid for 24 hours.
Permits are available 24/7 online.
Permits are issued electronically and are automatically attached to the license plate - no print and display required.

Apply for permit here.

Restrictions

Permits will not be valid or issued during active snow events, which would include the day(s) before, during, or after a major event, when plowing or salting are taking place.
Permits will not be valid if attached to a commercial vehicle greater than 7m in length or to a tow truck.
All vehicles must have valid licence plates belonging to the vehicle it is attached to.
It is the vehicle owner’s responsibility to park legally as all other provisions of the By-law will apply, (15m from an intersection, 3m from a fire hydrant, 1.25m from a driveways, etc. will still be in force).
Permits will be revoked during an active snow event.
Permits will not be issued during an active snow event.
By-law parking officers investigate parking complaints based on the time of day, type of complaint, location, etc. Parking enforcement is not staffed or designed to respond to immediate parking concerns.