Customer Feedback Commitment

We strive to provide consistent, reliable and fiscally responsible services to our customers. This is achieved through documented procedures of everything we do which takes into account customer needs, expectations and their levels of satisfaction.

Completing tasks the same way every time ensures consistency, efficiency and in the end, the customer knows what level of service to expect. When those levels of service don't meet with your expectations, we encourage you to give us your feedback.

Submit Your Feedback

Ajax Residents Guide

Whether you already call Ajax home or you are just settling in - welcome! Download the Ajax Resident Guide to learn about the Town and many services it provides. It also includes information on Regional, Provincial and Federal levels of government and services too.

Translation Services

The Town of Ajax has translation services at all of its facilities. This service known as "Language Line" allows English-as-a-second-language residents to access translation assistance when they come to Town facilities or call with inquiries. The service is helpful for customers who have a heavy accent or speak in broken English. The service is available to all residents, businesses and visitors to Ajax in over 170 languages. With over 3000 interpreters available, staff are able to bridge the language gap quickly and efficiently. If you have any questions about the Translation Services offered at the Town please call 905-683-4550 or email

Public Conduct

The Town of Ajax is committed to creating respectful, tolerant, and harassment-free environments for members of the public and employees of the Town. In order to achieve this, the Town's Public Conduct Policy outlines expectations for appropriate behaviour by all individuals when interacting with Town Staff, Members of Council, and other patrons and users of Town facilities and services. All customers and employees of the Town of Ajax are entitled to a respectful and harassment-free environment at all of our facilities and public spaces. Unacceptable behaviour will be addressed pursuant to the Public Conduct Policy.