The latest information on emergency declarations and service level impacts due to COVID-19.

Emergency Declarations 

COVID-19 Steering Committee & Municipal Control Group

The Town has established an internal steering committee to oversee our organizational planning and response. This includes our business continuity plans. The Town's Municipal Control Group has been activated.

All municipalities in Ontario must have an emergency response plan and an emergency management program. The Town of Ajax Emergency Response Plan serves as an operational guideline for the Town in managing the response to any emergency situation, or impending situation, that threatens life, health, safety and/or property of its residents, businesses and visitors.

Building Permits and Inspections

No counter service at Town Hall. Please email buildinginspections@ajax.ca or call 905-619-2529, ext.3652.

Building and Demolition Permit Applications (including Site Servicing) are being accepted by email buildingpermits@ajax.ca. Applications may also be mailed or couriered to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm). Please note that applications submitted by other than email will take longer to review as staff are working remotely. All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact buildinginspections@ajax.ca or call 905-619-2529, ext.3652.

Business Services

No counter service. Please email priority@ajax.ca or call 365-885-5154.  

Film permits are not being processed until further notice.  

  • For the latest business updates and support, please visit the Invest Durham website. 
  • The Province's Stop the Spread Business Information Line is now open at 1-888-444-3659
By-Law
  • Regular By-law enforcement has resumed for all complaint types. However, service level timelines are currently suspended as other EMCPA duties may take priorities. Enforcement timelines will be determined at the discretion of Bylaw Services. All Emergencies, Hazards, and Dangerous situations remain the priority.

  • Fines are being issued for Parks By-law infractions.
  • Sign permits are being processed online.
  • Animal services activities have resumed.
  • Pet Licensing only available online.
  • By-law & Animal Phone Lines remain open at 905-619-2529, ext. 3370 and 905-683-8275 respectively.
Council & Committee Meetings

Meetings of Council, CAP, GGC, Advisory Committees, Property Standards and Animal Appeals Committee, and Committee of Adjustment are being held electronically and livestreamed during the emergency declaration.

Visit www.ajax.ca/live to watch livestreamed meetings.

Engineering and Transportation

No counter service at Town Hall. 

  • For Engineering Services - Call: 905-619-2529, ext. 3631 or Email: EngineeringServices@ajax.ca  
  • For Transportation Services (General) - Call: 905-619-2529, ext. 3631 or Email: traffic@ajax.ca 
  • For Transportation Services (Active/Sustainable Transportation) - Call: 905-619-2529, ext. 3631 or Email: GetAjaxMoving@ajax.ca 

Engineering Drawing Submissions

Engineering Drawing Submissions are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Sediment and Erosion Control Permit Applications

Sediment and Erosion Control Permit Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3232.

Fire and Emergency Services
  • Community outreach programs, including LNTB, GRA, station tours, Grade 3 Presentations, general fire and life safety presentations have been suspended.
  • Conducting legislated inspection activities only.
Legislative Services (marriages, commissioning of oaths, proclamations, licensing)
  • Marriage Licences by appointment will be issued to Ajax residents only (verification of residency via ID will be required) please call 905-683-4550 or email contactus@ajax.ca.   
  • Marriage Ceremony bookings suspended.
  • Commissioning of Oaths by appointment for Ajax residents only (verification of residency via ID will be required) please call 905-683-4550 or email contactus@ajax.ca.
  • Burial Permits being processed by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Sale of Blue Boxes, Green Bins, Bag Tags, and Bus Passes suspended.
  • Death Registration Forms can be dropped off in the Town Hall mailbox or mailed to 65 Harwood Ave. S, ON L1S 2H9.
  • Business Licensing suspended. Where people’s licenses have expired, there will be no requirement to renew; we will pursue renewals once Town Hall re-opens.
  • Council recognition requests (congratulatory certificates, proclamations, flag-raisings) certificates will be issued by mail. Council Recognition Requests can be made online. We will raise flags, please indicate on your request if you would like us to consider a small delegation for a flag raising (5 people or fewer including the Council Member).
  • Serving Statements of Claim upon the Town by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Delegations to Council from external individuals, groups and organizations are permitted to participate as part of electronic Council meetings. Delegation requests can be made online. Individuals are encouraged to submit written correspondence to Council by e-mail to clerks@ajax.ca.
  • FOI Requests will only be accepted by email or mail and payment by cheque. All correspondence and documents for release will be mailed to requester.
  • All archives and history activities suspended.  
  • All in-person accessibility promotion and other public engagement are cancelled.
Operations and Environmental Services
Picnic Shelters
  • At this time, permits will not be issued for picnic shelters. Shelters are available for use within the park system for passive use.
  • BBQs are not permitted in any of the Town's parks or green spaces. 
Parking
  • Complaint-based intake and actioning has resumed.
  • Staff are continuing to still prioritize issues deemed to be an emergency, hazardous or dangerous during this period.
  • The parked longer than 3 hour complaints will resume October 13. 
  • Non-emergency complaints may take longer than usual to address.
  • Ticket Review now a phone-based service. Call 905-619-2529, ext. 3340 to arrange.  
  • Parking Ticket payment being accepted by cheque (Town Hall mailbox) or online payment only.
Planning and Development Services

No counter service at Town Hall. Please email planningservices@ajax.ca or call 905-619-2529, ext. 3631.

Major Planning Applications

Major Planning Applications (OPA, ZBLA, Subdivision, Condo, Site Plan) and Development Agreements, including associated fees and securities are being accepted by courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9), or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m.-4:30 p.m.). All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers and On-line Payments through the bank. For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631.

Digital Submission: The Town offers applicants the option to use the Town’s free and secure file transfer platform to submit plans, reports, and other supporting material for their development application(s) up to a maximum 2GB. This service is available by making a Large File Transfer Request. File transfers greater than 2GB will need to utilize other means such as using one’s own secure file transfer platform or a USB.

Minor Planning Applications 

Minor Planning Applications (Sign Variance, Property Information Request, Tree Cutting) are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.  

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631. 

Digital Submission: The Town offers applicants the option to use the Town’s free and secure file transfer platform to submit plans, reports, and other supporting material for their development application(s) up to a maximum 2GB. This service is available by making a Large File Transfer Request. File transfers greater than 2GB will need to utilize other means such as using one’s own secure file transfer platform or a USB.

*Please note that Apron (Driveway) Widening and Curb Cut applications are not being accepted.

Minor Variance Applications

Minor Variance Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.  

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631.

 

Digital Submission: The Town offers applicants the option to use the Town’s free and secure file transfer platform to submit plans, reports, and other supporting material for their development application(s) up to a maximum 2GB. This service is available by making a Large File Transfer Request. File transfers greater than 2GB will need to utilize other means such as using one’s own secure file transfer platform or a USB.

 

Heritage Permit Applications and Pickering Village CIP Grant Applications can be emailed to planningservices@ajax.ca.

Procedures for Pre-Consultation Meetings have changed.  The Town is still accepting applications, but will not hold in-person meetings until further notice.  For information on how to submit a Pre-Consultation Application and have it reviewed, please email: planningservices@ajax.ca

Recreation Services

Recreation Facilities and Indoor Amenities 

  • The Town continues to take a measured and cautious approach to reopening our facilities and amenities. To learn what is open and closed visit What's Open Ajax
  • Skating available at Ajax Community Centre, visit ajax.ca/skating.  
  • Swimming available at Audley Recreation Centre, visit ajax.ca/swimming.
  • Facility rentals available at select facilities, visit ajax.ca/facilitybookings.   

Events

  • We’re offering a mix of online and in-person programming, visit ajax.ca/TownEvents

Seniors Programs 

 Tax Services
No counter service at Town Hall; for inquiries please call 905-683-2718 or email tax@ajax.ca.

Tax payments only being accepted by cheque (Town Hall mailbox),  by direct deposit through your financial institution or now available online credit card payments.  

View Tax Due Dates COVID-19 Property Tax FAQs