The latest information on emergency declarations and service level impacts due to COVID-19.

Emergency Declarations 

COVID-19 Steering Committee & Municipal Control Group

The Town has established an internal steering committee to oversee our organizational planning and response. This includes our business continuity plans. The Town's Municipal Control Group has been activated.

All municipalities in Ontario must have an emergency response plan and an emergency management program. The Town of Ajax Emergency Response Plan serves as an operational guideline for the Town in managing the response to any emergency situation, or impending situation, that threatens life, health, safety and/or property of its residents, businesses and visitors.

Building Services

No counter service at Town Hall. Please email buildinginspections@ajax.ca or call 905-683-4550.

Building and Demolition Permit Applications (including Site Servicing) are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm). All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact BpApp@ajax.ca / 905-619-2529, ext.3652.

Business Services

No counter service. Please email priority@ajax.ca or call 365-885-5154.  

Film permits are not being processed until further notice.  

  • For the latest business updates and support, please visit the Invest Durham website. 
  • The Province's Stop the Spread Business Information Line is now open at 1-888-444-3659
By-Law
  • Regular by-law enforcement suspended (excludes emergency situations).
  • Proactive enforcement programs suspended.
  • Sign permits are being processed online via ajax.ca.
  • Animal services activities suspended (excludes emergencies).
  • Pet Licensing only available online. Expired pet tags will be forgiven during the COVID-19 Pandemic; we will pursue renewals once Town Hall reopens.

By-law & Animal Phone Lines remain open at 905-619-2529, ext. 3370 and 905-683-8275 respectively.

Council & Committee Meetings
Meetings of Council, CAP, GGC, Advisory Committees, Property Standards and Animal Appeals Committee, and Committee of Adjustment are being held electronically and livestreamed during the emergency declaration. Visit www.ajax.ca/live to watch livestreamed meetings.
Engineering and Transportation

No counter service at Town Hall. 

  • For Engineering Services - Call: 905-619-2529, ext. 3631 or Email: EngineeringServices@ajax.ca  
  • For Transportation Services (General) - Call: 905-619-2529, ext. 3631 or Email: traffic@ajax.ca 
  • For Transportation Services (Active/Sustainable Transportation) - Call: 905-619-2529, ext. 3631 or Email: GetAjaxMoving@ajax.ca 

Engineering Drawing Submissions

Engineering Drawing Submissions are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Sediment and Erosion Control Permit Applications

Sediment and Erosion Control Permit Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All mailed or couriered application forms must be accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3232.

Fire and Emergency Services
  • Community outreach programs, including LNTB, GRA, station tours, Grade 3 Presentations, general fire and life safety presentations have been suspended.
  • Conducting legislated inspection activities only.
Legislative Services (marriages, commissioning of oaths, proclamations, licensing)
  • Marriage Licences by appointment will be issued to Ajax residents only (verification of residency via ID will be required) please call 905-683-4550 or email contactus@ajax.ca.   
  • Marriage Ceremony bookings suspended.
  • Commissioning of Oaths by appointment for Ajax residents only (verification of residency via ID will be required) please call 905-683-4550 or email contactus@ajax.ca.
  • Burial Permits being processed by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Sale of Blue Boxes, Green Bins, Bag Tags, and Bus Passes suspended.
  • Death Registration Forms can be dropped off in the Town Hall mailbox or mailed to 65 Harwood Ave. S, ON L1S 2H9.
  • Business Licensing suspended. Where people’s licenses have expired, there will be no requirement to renew; we will pursue renewals once Town Hall re-opens.
  • Council recognition requests (congratulatory certificates, proclamations, flag-raisings) certificates will be issued by mail. Council Recognition Requests can be made online. We will raise flags, please indicate on your request if you would like us to consider a small delegation for a flag raising (5 people or fewer including the Council Member).
  • Serving Statements of Claim upon the Town by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Delegations to Council from external individuals, groups and organizations suspended. Delegation requests can be made online for when normal meeting cycle resumes. Individuals are encouraged to submit written correspondence to Council by e-mail to clerks@ajax.ca.
  • FOI Requests will only be accepted by email or mail and payment by cheque. All correspondence and documents for release will be mailed to requester.
  • All archives and history activities suspended.  
  • All in-person accessibility promotion and other public engagement are cancelled.
Operations and Environmental Services

Grounds Maintenance

In response to COVID-19, the Town has reduced levels of service and staff for grounds maintenance. However in response, we have re-deployed full-time staff from other areas to maintain grass in our public greenspaces, including mowing and litter clean up. 

As a result, some parks and greenspaces may take longer to mow and remove dandelions (which are abundant as we near their seasonal peak).  

Over the coming weeks, residents will notice an improvement in conditions of our public greenspaces and boulevards.

Parking
  • Regular parking enforcement suspended (excludes emergency situations). 
  • Proactive parking enforcement programs suspended (e.g. 3 to 6 a.m. parking).
  • Ticket Review now a phone-based service. Call 905-619-2529, ext. 3340 to arrange.
  • Parking Ticket payment being accepted by cheque (Town Hall mailbox) or online payment only.
Planning and Development Services

No counter service at Town Hall. Please email planningservices@ajax.ca or call 905-619-2529, ext. 3631.

Major Planning Applications

Major Planning Applications (OPA, ZBLA, Subdivision, Condo, Site Plan) and Development Agreements, including associated fees and securities are being accepted by courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9), or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m.-4:30 p.m.). All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers and On-line Payments through the bank. For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631.

Minor Planning Applications 

Minor Planning Applications (Sign Variance, Property Information Request, Tree Cutting) are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.  

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631. 

*Please note that Apron (Driveway) Widening and Curb Cut applications are not being accepted.

Minor Variance Applications

Minor Variance Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by a pre-arranged drop-off time at Town Hall during regular business hours (Monday-Friday from 8:30 a.m. - 4:30 p.m.).  All application forms must be pre-commissioned and accompanied by a cheque unless another payment option has been pre-arranged.  

Payment Options available: Cheque, Electronic Funds Transfer (ETF), Wire Transfers, On-line credit card (link will be emailed after application(s) has been reviewed) and On-line Payments through the bank (we are not accepting cash payments). For more information on these payment options, please contact PlanningServices@ajax.ca / 905-619-2529, ext.3631.

Heritage Permit Applications and Pickering Village CIP Grant Applications can be emailed to planningservices@ajax.ca.

Procedures for Pre-Consultation Meetings have changed.  The Town is still accepting applications, but will not hold in-person meetings until further notice.  For information on how to submit a Pre-Consultation Application and have it reviewed, please email: planningservices@ajax.ca

Recreation Services
  • We are continuing to assess our ability to provide modified summer camps / or summer program offerings. Please keep checking back for updates. 

  • All recreation programs including spring sessions, drop-ins, pre-registered, public swims and public skates are cancelled.
  • All facility and outdoor permits (including picnic shelters) are cancelled until the end of June and no new bookings are being processed.
  • Registration for new permits beyond June 30 is currently on hold, pending further direction from the province.
  • This decision will be revisited at the end of May.
  • Those who wish to sign up for first right of refusal can register and submit a deposit for permits for July with the understanding they may be cancelled once the decision is revisited.
  • We will not be cancelling existing permits for July until direction is received by the province that there is a need to do so.
  • Town of Ajax events are cancelled until the end of July 2020.
 Tax Services
No counter service at Town Hall; for inquiries please call 905-683-2718 or email tax@ajax.ca.

Tax payments only being accepted by cheque (Town Hall mailbox),  by direct deposit through your financial institution or now available online credit card payments.  

The Town of Ajax has made the decision to waive tax payment penalties for 60 days effective immediately for all residents and businesses.

View Tax Due Dates

Property Tax Penalties FAQ