Customer Feedback Commitment - Town of Ajax

Customer Feedback Commitment

We strive to provide consistent, reliable and fiscally responsible services to our customers. This is achieved through documented procedures of everything we do which takes into account customer needs, expectations and their levels of satisfaction.

Each and every one of our departments is committed and responsible in providing the best customer service possible. Our departments include:

  • Finance
  • Fire and Emergency Services
  • Legislative and Information Services
  • Office of the CAO
  • Operations and Environmental Services
  • Planning and Development Services
  • Recreation, Culture and Community Development

Our customer service mission is to "Exceed Expectations, Every time", by providing consistent, efficient and effective delivery of services. If you observe snow being cleared, either on the street or sidewalk, rest assured that the operator is completing the task according to a documented procedure that indicates how much snow has to fall before its plowed and when salt is to be applied. Completing tasks the same way every time ensures consistency, efficiency and in the end, the customer knows what level of service to expect. When those levels of service don't meet with your expectations, we encourage you to give us your feedback.

Submit Your Feedback

Customer Polling Results

From time to time, we survey our customers to determine their level of satisfaction with the services provided by the Town.

2014 Survey Results

2010 Survey Results

Customer Feedback

We thrive on the feedback that we receive from our customers.  Feedback lets us know what we're doing right and where we need to improve. 

Residents, business owners, visitors and staff have the ability to provide their feedback to us by fax, mail, e-mail, phone, in person or online.  Our customer feedback form (CFF) is available in all Town facilities and on our website at  Feedback is gathered regularly and responses are issued where requested. Customer feedback is tracked continuously and discussed at department meetings as well as quarterly with Town Management.

The feedback we receive ranges from compliments, complaints, requests for increased levels of service and requests for action.  All feedback is useful and helps us to determine how effective we are in delivering services. 

Phone: 905-683-4550
Fax: 905-683-1061
Mail: Town of Ajax, 65 Harwood Ave. S., Ajax ON L1S 2H9 
Customer Feedback drop boxes: Located in all Town of Ajax facilities

The Results

We have taken great strides to improve our customer service levels.  Our operations run more efficiently, which realizes cost savings to you, our customer.  We are more accountable to our customers and we experience an improved working relationship with them.  Being customer focused has also given us the added advantage of attracting business and industry to the Town.

Ombudsman for the Town of Ajax

The Office of the Ombudsman of Ontario serves as the Ombudsman for the Town of Ajax.

The Ombudsman is an objective office of last resort for members of the public to bring forward unresolved complaints when all other processes have been exhausted. Acting at arm's length from the Town, the Ombudsman will independently receive, review, and investigate complaints regarding any decision or recommendation made or act done or omitted in the course of the administration of the municipality, including its local boards and municipally-controlled corporations.

Contact information for the Office of the Ontario Ombudsman may be found on their webpage.

For more information contact:

David Forget
Quality System and Customer Service Co-ordinator
(905) 619-2529 ext. 3320