Safety and community helplines connect older adults and seniors to community support agencies, counselling services, mental health resources and health information.

Community Resource Guide

A comprehensive directory of community services and supports for older adults and seniors. Includes listings for government, social service, health care, mental health, employment, housing, transportation and more.

View Community Resource Guide

Durham Regional Police Services – Senior Support Unit 

In the event of a crime in progress or a life-threatening emergency call 9-1-1.

For non-emergencies call 905-579-1520.

The Senior Support Unit helps victims of elder abuse and provides community education and public awareness on issues concerning seniors such as fraud & scam prevention, safety at home, recognizing elder abuse, and personal financial safety.

Durham Regional Police Service - Seniors Support Coordinator

  • (905) 579-1520 ext. 1865

Learn more about the Senior Support Unit

Senior Safety Line – Elder Abuse Prevention Ontario
Provides a free, confidential 24-hour helpline for seniors to report elder abuse and access support and crisis intervention. Callers connect directly with a live counsellor. Service is available in 200+ languages.

Senior Safety Line can be accessed by:


  • Call 1-866-299-1011


Live Chat

Ajax Fire & Emergency Services
Learn more about the Ajax Fire & Emergency Services
Mental Health Crisis Lines

Free, confidential, immediate mental health crisis support.

Distress Centre Durham Crisis Line

  • 24-hour, 7 days a week
  • 905-433-1121

Durham Mental Health Services – Crisis Access Linkage Line (C.A.L.L)

  • 24-hour, 7 days a week
  • 1-800-742-1890

Lakeridge Health Crisis Intervention Team

  • 7:30 a.m. to 11:30 p.m., daily
  • 905-433-4384

Ontario Shores Crisis Line

  • 1-800-263-2679
ConnexOntario Helpline

Provides a free, confidential 24-hour helpline for information on mental health and addiction services. Callers are connected to services in their area.

ConnexOntario can be accessed by:


  • Call 1-866-531-2600


Live Chat

Telehealth Ontario

Provides a free, confidential 24-hour helpline providing medical advice and general health information. Callers connect directly to a Registered Nurse. Service is available in 300+ languages.

  • Toll Free: 1-86-797-0000
  • TTY: 1-866-797-0007

Learn more about Telehealth Ontario

Durham Region Health Connection Line 
Provides information and support to the community on health related issues including: nutrition, mental health, senior support, etc. Callers connect directly to a Public Health Nurse.
  • 1-800-841-2729
211 Durham Helpline
Learn more about 211 Durham Helpline 
Durham Regional Crime Stoppers
Provides a free, anonymous 24-hour hotline for reporting information regarding criminal activity.
  • 1-800-222-TIPS

Learn more about Durham Regional Crime Stoppers