| Accessible Seating |
| Accessible seating is available in the front row of the theatre. Please call the St. Francis Centre Box Office at 905-619-2529, ext. 2787 (ARTS) to inform staff that accessible seating is required. |
| Seating and Age Requirements |
| Due to Fire Code Regulations, every patron and accompanying support person attending a performance or event, regardless of age, must hold a valid ticket to gain admission to a performance. Admission prices will be charged for both attendees based on regular ticket prices. Seating at the St. Francis Centre is general admission. Once they have chosen a seat, patrons must occupy their assigned seats and may not move to other locations in the theatre without permission.
Parents are reminded that, unless a show is specifically designed for children or advertised as being “a family show”, most professional theatre is intended as adult entertainment and may not be enjoyed by, or be suitable for, children (i.e. length of performance, volume, subject matter, etc.). Some individual shows may set higher age limits due to content. If so, this will be posted on event advertising and/or on the St. Francis Centre website. If you are in doubt about bringing a child to any particular production, please contact the St. Francis Centre Box Office at 905-619-2529, ext. 2787 (ARTS) before buying tickets.
Babies in arms or children under the age of two (2) are not permitted in the theatre. Children older than two (2) should be able to sit quietly in their own seat throughout a performance. If your child is unable to do so, and creates a disturbance, you will be asked to leave the auditorium. Young children may be seated in a parent’s, guardian’s, or caregiver’s lap only if they have a ticket and an assigned seat beside that occupied by the parent.
Children aged 15 or under will not be allowed entry to an event unless they are supervised by a parent/guardian or caregiver for the duration of the event. A ticketholder must ensure that the holder and any minors or others for whom the holder is responsible, conducts themselves appropriately and in a manner which is not determined by the Town of Ajax to be objectionable or disturbing to other patrons.
In addition to the foregoing, the Town of Ajax reserves the right to expel any ticket holder from the theatre whenever the Town of Ajax in its sole discretion determines that a ticket holder is disrupting the performance or other patrons or behaving inappropriately.
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| Late Seating |
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It is the responsibility of the ticketholder to check their ticket for the correct performance, day of the week, and start time. A missed performance will not be refunded.
Latecomers and any persons leaving the theatre will not be admitted until a suitable break in the performance and may be asked to sit in alternative seats.
All performances begin promptly as scheduled, and there are no refunds or discounts for latecomers. For certain events, it may not be possible to seat latecomers until an intermission.
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| Ticket Sales Terms and Conditions |
| All sales are final; there are no refunds or exchanges. All ticket prices listed are in Canadian funds and tickets must be paid in full at the time of purchase. Please note that all tickets purchased online are subject to a service charge that may vary from event to event.
A Ticket is a Revocable License to Attend a Specific Performance
The holder of a valid ticket is admitted to the theatre on the condition that the holder agrees, and by use of the ticket does so agree in favour of the Presenters and Theatre Owners, to the following terms and conditions of ticket purchase and sale set out herein. Any violation of these terms entitles the Town of Ajax to, as applicable, seize or cancel the ticket, refuse admission and/or expel a ticket holder, in each case without payment of any refund or other compensation. The ticket is a personal, revocable license. Lost, stolen or destroyed tickets may not be honoured.
Ticket Reseller and Counterfeit Warning
Tickets may not be resold or offered for resale by anyone without the permission of the Town of Ajax and may not be resold at a price exceeding their face value at any time. Tickets may not be used for advertising, trade or promotional purposes without the written permission of the Town of Ajax. Tickets obtained from any source other than Town of Ajax ticket outlets, the St. Francis Centre website, or any authorized agents, may be lost, stolen or counterfeit tickets and may not be honoured.
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| Ticket Holder Assumption of Risk |
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Due to the nature of live performance and the presenting field, all artists, dates, venue, prices, and programs are subject to change. The Town of Ajax does not guarantee that you will be satisfied with the performance, or that it will be free of technical difficulties or that any particular cast member will be performing.
The ticketholder voluntarily assumes all risk and danger of personal injury and hazards arising from, or related in any way to the performance, whether occurring at the theatre prior to, during, or after the performance, and releases the Town of Ajax from all liability, unless caused by the (gross) negligence or willful misconduct of the Town of Ajax.
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| Cancelled or Postponed Shows |
| In the event a performance is cancelled, postponed, rescheduled, or moved, the Town of Ajax will attempt to contact the purchaser to inform them of the status of the performance purchased, and to inform them of any refund, credit, or exchange procedures. |
| Weather Policy |
| The Town of Ajax is committed to honouring its performance schedule. All performances proceed as scheduled despite the weather conditions and/or traffic delays. If travelling to the theatre in inclement weather, please allow plenty of extra time. Make sure to check current road conditions and public transit delays and updates. We regret that tickets not used due to inclement weather, traffic delays, or public transit disruptions cannot be refunded or exchanged. If an artist is not able to perform due to the weather and a performance is cancelled for any reason, the Town of Ajax will post a notice on the St. Francis Centre website and will attempt to notify ticket holders regarding refund options and/or alternate dates if the show is rescheduled. |
| Guidelines While at the Theatre |
- Be on time. It shows respect for the performers on stage and your fellow theatre-goers.
- Refrain from wearing strong perfumes, colognes, hair sprays, and body scents that may disturb or cause allergic reactions to other patrons
- Go to the restroom before you sit down, or at intermission. It can be disruptive to persons siting in your row as well as the performers on stage. If you must exit the theatre’s main hall during a performance, please wait for an appropriate break in the action.
- Turn off or silence your cell phone or any electronic devices, as soon as you sit down, for the entire duration of the performance.
- Do not bring any outside food or drink into the theatre. Although there are a variety of snacks and drinks available for purchase on site, and they can be brought into the theatre’s main hall, please be conscious of sounds, such as wrappers and crunching noises, that may disrupt the performance.
- Respect the shared space. Refrain from talking (even whispering), fidgeting, or any other activity that disrupts the performance.
- Pay attention to all announcements and respect the rules of the theatre. They are designed with your safety and enjoyment in mind.
- Photography and videography are strictly prohibited unless permission is provided by the performer.
- Participate in the performance by sharing your laughter, tears, and applause.
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| Show Content and Language |
| Some shows may contain themes, language, and/or content intended for mature audiences. While the St. Francis Centre will take reasonable efforts to provide audience warnings and disclaimers, ticketholders and their guests are responsible for determining whether show content is appropriate for them and their guests. No refunds will be granted due to content audiences may find objectionable or disturbing. |
| Prohibited Items and Actions |
The following items are restricted, are not be brought into the facility, and may be confiscated by facility staff:
- Any type of food or beverages purchased outside the theatre regardless of their packaging or size.
- Illegal drugs.
- Weapons of any kind.
- All forms of audio/video/image recording or transmitting devices. NOTE: The ticketholder is prohibited from recording, transmitting, or aiding in transmitting any picture, video, audio, or reproduction of the performance or any part of the performance, unless permission is provided by the performer.
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| Smoking, Vaping, Perfume, and Scents |
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The Town of Ajax adheres to the Smoke-Free Ontario Act and the Durham Region Smoke-Free By-Law, and as such, does not allow anyone to smoke tobacco/cannabis-type substances, or vape any substance, in any Building or on Town property where a Town building is located. This includes the school property at the St. Francis Centre.
Edible cannabis, or any cannabis infused products, are prohibited from being brought into or consumed at the St. Francis Centre.
Please refrain from wearing strong perfumes, colognes, hair sprays, and body scents that may disturb or cause allergic reactions to other patrons.
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