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HeyJAX will modernize and standardize how resident inquiries and service requests are responded to  

The Town of Ajax has launched HeyJAX, a new web-based resident feedback and reporting tool. HeyJAX gives residents an easy way to reach the Town, report and track inquiries and service requests from start to finish. By streamlining intake and routing, the Town will deliver a more transparent, consistent service experience.  

The new tool is a one-stop online solution where customers can submit requests for building permit inquiries, by-law complaints, litter and roadway concerns, Council recognition requests and much more. Once a service request has been submitted, users will receive a service request number, which can be used to track the progress of the request. 

HeyJAX also features helpful program and policy information to support residents in finding answers to common questions, providing more self-service opportunities when interacting with the Town.  

With the launch of HeyJAX, the Town has discontinued the mobile app, AppJAX.  

Quote  

“HeyJAX is here to make connecting with the Town way more convenient for Ajax residents! Need to report litter, check on building permits for your next home project, or flag a by-law concern? Do it all in one simple spot. Just submit your request, follow its progress, and stay in the loop every step of the way.” – Shaun Collier, Mayor and CEO, Town of Ajax 

Quick Facts

  • HeyJAX is a web-based resident feedback and reporting tool. 
  • Service requests are divided into 12 distinct sections: 
    • Animal, By-Law, and Encampments 
    • Business, License, and Applications 
    • Council and Civic Recognition 
    • Events, Bookings, and Tours 
    • Fire and Emergency Services 
    • Outdoor and Winter Maintenance 
    • Parking and Traffic Management 
    • Planning and Development 
    • Property 
    • Property Taxes and Insurance Claims 
    • Recreation and Culture 
    • Customer Feedback 
  • With the launch of HeyJAX, the Town has discontinued the mobile app, AppJAX. 

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