UPDATED - April 3, 12:30 p.m.

Welcome to the COVID-19 Ajax information hub. Here you will find the latest information and updates. Please check back for regular updates. You can also follow us on social media for additional news: TwitterFacebook and Instagram.

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The health and safety of our community and residents are our number one priority and we continue to monitor the situation very closely.

The Town is following the direction from Durham Region Public Health, who is making their decisions based on the provincial and federal response.

Emergency Declarations

Tax Services - Property Tax penalties waived

No counter service at Town Hall; for inquiries please call 905-683-2718 or email tax@ajax.ca.

Tax payments only being accepted by cheque (Town Hall mailbox), or by direct deposit through your financial institution until further notice.  

The Town of Ajax has made the decision to waive tax payment penalties for 60 days effective immediately for all residents and businesses.

The two month grace period will begin on the April installment with no penalty or interest charged for May or June. In addition, insufficient funds and pre-authorized fees will be waived.

If you have sent a post-dated cheque or have signed up for pre-authorized payments, please contact the Town by April 5, 2020. 

Property Tax Penalties FAQ

Facility Closures
All Town facilities are closed
  • Ajax Community Centre
  • McLean Community Centre
  • Audley Recreation Centre
  • Village Community Centre and Arena
  • St. Francis Centre
  • St. Andrews Centre
  • Pat Bayly Square (skating & washrooms)
  • Ajax Creative Arts Centre
  • Rotary Park Pavilion
  • Carruthers Marsh Pavillion
  • Greenwood Discovery Pavillion
  • Quaker Meeting House
  • Hartrick House
  • Ajax Public Libraries (ARC, MCC and Main Branch)

Washrooms at Rotary Park Pavilion and Caruthers Creek Pavilion closed. The washrooms at Veterans' Point Garden and Pat Bayly Square remain open.   

Town Hall - Restricted Access
  • Access to Town Hall is by appointment only. 
  • This service is only for matters requiring immediate attention and staff support, and cannot be accomplished through other means.
  • All guests are being screened and appointment information will be required at the door.
  • Please email contactus@ajax.ca or call 905-683-4550 to set up an appointment. 
  • All delieveries are being accepted.  
  • Access to Town Hall is limited to the Main Doors (parking entrance).
By-Law
  • Regular by-law enforcement suspended (excludes emergency situations).
  • Proactive enforcement programs suspended.
  • Sign permits are being processed online via ajax.ca.
  • Animal services activities suspended (excludes emergencies).
  • Pet Licensing only available online. Expired pet tags will be forgiven during the COVID-19 Pandemic; we will pursue renewals once Town Hall reopens.

By-law & Animal Phone Lines remain open at 905-619-2529, ext. 3370 and 905-683-8275 respectively.

Parking
  • Regular parking enforcement suspended (excludes emergency situations). 
  • Proactive parking enforcement programs suspended (e.g. 3 to 6 a.m. parking).
  • Ticket Review now a phone-based service. Call 905-619-2529, ext. 3340 to arrange.
  • Parking Ticket payment being accepted by cheque (Town Hall mailbox) or online payment only.
Parking Lots, Road and Trail Closures 

Parking Lots 

  • Carruthers Marsh Pavilion Parking Lot - Closed
  • Greenwood Conservation Area Parking Lot - Closed
  • Harwood Point Parking Lot - Closed
  • Hermitage Park Parking Lot - Closed
  • McClarnnan Road/Lake Driveway West Parking Lot - Closed
  • Pickering Beach Road and Lakeview Boulevard Parking Lot - Closed
  • Rotary Park Main Parking Lot – Closed
  • Bartlett Parking Lot - Closed
  • Lions Club Parking Lot - Closed
  • Love Crescent Parking Lot - Closed
  • Paradise Park Parking Lot - Closed
  • Rotary Park Boat Launch Parking Lot - Closed 
  • St. Andrews Centre Parking Lot - Closed 

Road Closures 

  • Lakeview Boulevard east of Poplar to West of Maple. 

Trails

  •  Duffins Trail at Church St. S. 
Legislative Services (marriages, commissioning of oaths, proclamations, licensing)
  • All marriage services suspended, including ceremony bookings and licensing.   
  • Commissioning of Oaths suspended. In cases of emergency, please call 905-683-4550 or email contactus@ajax.ca.
  • Burial Permits being processed by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Sale of Blue Boxes, Green Bins, Bag Tags, and Bus Passes suspended.
  • Death Registration Forms can be dropped off in the Town Hall mailbox or mailed to 65 Harwood Ave. S, ON L1S 2H9.
  • Business Licensing suspended. Where people’s licenses have expired, there will be no requirement to renew; we will pursue renewals once Town Hall re-opens.
  • Council recognition requests (congratulatory certificates, proclamations, flag-raisings) suspended.
  • Serving Statements of Claim upon the Town by appointment only. Please call 905-683-4550 or email contactus@ajax.ca.
  • Delegations to Council from external individuals, groups and organizations suspended. Delegation requests can be made online for when normal meeting cycle resumes. Individuals are encouraged to submit written correspondence to Council by e-mail to clerks@ajax.ca.
  • FOI Requests will only be accepted by email or mail and payment by cheque. All correspondence and documents for release will be mailed to requester.
  • All archives and history activities suspended.  
  • All in-person accessibility promotion and other public engagement are cancelled.
Outdoor Amenities, Spaces & Playgrounds

Town playgrounds, skate parks, basketball courts, off-leash parks, artificial turfs, soccer fields, tennis courts, picnic shelters, several parking lots and outdoor structures are closed.

Our passive amenities such as green spaces and trails remain open.

In an effort to stop the spread of COVID-19 and keep people home, the Town will be taking measures to ensure that the emergency orders issued by the province are being respected, effective immediately: 

  • Closure of all outdoor recreational facilities as defined by the province
  • Assisting the Police with enforcing the prohibition of gatherings of more than five people to ensure proper social and physical distancing of two metres apart

New enforcement measures include proactive patrolling, front-line support for Durham Regional Police Service (DRPS) and increased public education at high-traffic outdoor destinations, including the Ajax Waterfront and Greenwood Conservation Area.

We are taking these further steps to protect the health and wellbeing of our community. All actions are based on the advice of leading public health officials and orders issued by the province of Ontario.     

These proactive and education enforcement measures are a first step. We are prepared to implement further enforcement measures and/or closures to navigate this health crisis and protect residents if it becomes necessary to stop gathering.  

At this time, the Town’s enforcement measures are mainly proactive; not complaint-based. Residents should continue to report major non-compliance of provincial orders to DRPS online at www.drps.ca (under Online Services) or call the DRPS Intelligence Branch Hot-line at 1-888-579-1520, ext.5802. 

Recreation Services
  • Summer registration is postponed until further notice.
  • All recreation programs including spring sessions, drop-ins, pre-registered, public swims and public skates are cancelled.
  • All facility and outdoor permits (including picnic shelters) are cancelled until the end of June and no new bookings are being processed.
  • Town of Ajax events and event permits cancelled until the end of June 2020.
Planning and Development Services

No counter service at Town Hall.  Please email planningservices@ajax.ca or call 905-619-2529, ext. 3631.

Major Planning Applications (OPA, ZBLA, Subdivision, Condo, Site Plan) and Development Agreements, including associated fees and securities (cheque or certified cheque) are being accepted by courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9), or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm). All application forms must be pre-commissioned. 

Minor Planning Applications (Sign Variance, Driveway Widening*, Property Information Request, Tree Cutting) are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All application forms must be pre-commissioned and accompanied by a cheque (we are not accepting cash payments).

*Please note that Driveway Widening applications will only be accepted if they are related to a condition of approval for a Minor Variance.

Minor Variance Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All application forms must be pre-commissioned and accompanied by a cheque (we are not accepting cash payments).

Heritage Permit Applications and Pickering Village CIP Grant Applications can be emailed to planningservices@ajax.ca.

Procedures for Pre-Consultation Meetings have changed.  The Town is still accepting applications, but will not hold in-person meetings until further notice.  For information on how to submit a Pre-Consultation Application and have it reviewed, please email: planningservices@ajax.ca

Engineering and Transportation

No counter service at Town Hall. 

For Engineering Services - Call: 905-619-2529, ext. 3631 or Email: EngineeringServices@ajax.ca  

For Transportation Services (General) - Call: 905-619-2529, ext. 3631 or Email: traffic@ajax.ca 

For Transportation Services (Active/Sustainable Transportation) - Call: 905-619-2529, ext. 3631 or Email: GetAjaxMoving@ajax.ca 

Engineering Drawing Submissions are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).

Sediment and Erosion Control Permit Applications are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All application forms must be accompanied by a cheque.

Building Services

No counter service at Town Hall. Please email buildinginspections@ajax.ca or call 905-683-4550.

Building and Demolition Permit Applications (including Site Servicing) are being accepted by mail or courier to Town Hall (65 Harwood Ave. S., ON L1S 2H9); by dropping off at Town Hall (mailbox); or by pre-arranged drop-off time with a staff person at Town Hall during regular business hours (Monday-Friday from 8:30am-4:30pm).  All application forms must be accompanied by a cheque.

Alternatively, Building and Demolition Permit Applications can be submitted electronically to: BpApp@ajax.ca

Click Here for Building Permit Submission Requirements

Changes to Building Inspections:  As part of the Towns ongoing COVID-19 response efforts, effective immediately, the performance of all building inspections that requires the inspector to enter into an occupied dwelling, will be conducted utilizing either Apple Facetime or Google Duo video chat applications. Instructions on how to use these applications for this purpose can be obtained by contacting your assigned Building Inspector, or by emailing buildinginspections@ajax.ca 

Business Services

No counter service. Please email priority@ajax.ca or call 365-885-5154.  

Film permits are not being processed until further notice.  

  • For the latest business updates and support, please visit the Invest Durham website. 
  • The Province's Stop the Spread Business Information Line is now open at 1-888-444-3659
Fire and Emergency Services
  • Community outreach programs, including LNTB, GRA, station tours, Grade 3 Presentations, general fire and life safety presentations have been suspended.
  • Conducting legislated inspection activities only.
Operations and Environmental Services 
  • No promotion or public education events or activities until end of May.
COVID-19 Steering Committee & Municipal Control Group 

The Town has established an internal steering committee to oversee our organizational planning and response. This includes our business continuity plans. The Town's Municipal Control Group has been activated.

All municipalities in Ontario must have an emergency response plan and an emergency management program. The plan serves as an operational guideline for the Town in managing an appropriate response to any emergency situation, or impending situation, that threatens life, health, safety and/or property of its residents, businesses and visitors.

Council & Committee Meetings
All Council, Advisory, Property Standards and Animal Appeals Committees are cancelled.
Town Events and Public Meetings
Town of Ajax events and public information meetings cancelled until the end of June 2020.

How You Can Help (Donations and Support)

Thank you gifts for Ajax Pickering Hospital

Official drop off locations for "Thank You” donations(e.g., gift certificates) for Ajax Pickering Hospital frontline healthcare employees. The locations have been set up to respond to the amazing generosity and support of the community. Please keep visits to the hospital to emergencies only.

Drop off locations: 

  • Ajax Fire HQ (900 Salem Rd.)
  • Ajax Fire Station 1 (40 Westney Rd.)
  • Ajax Fire Station 2 (435 Monarch Ave.)

Resources in the Community

The Region of Durham has created a COVID-19 resources page outlining available supports and how residents can help during COVID-19. The page is updated regularly. Visit the page now at durham.ca/CommunityResources.

Health Authority Information and Resources - How to Protect Yourself

Community members concerned about their health are asked to use the Ontario COVID-19 self-assessment tool to determine if they need to seek care.

Recommendations from Durham Health

To reduce the spread of germs, including COVID-19, the Durham Region Health Department recommends that residents:

  • Maintain social distancing (2 metres) and avoid large gatherings.
  • Wash hands often with soap and water and/or hand sanitizer.
  • Cough or sneeze into their sleeve or elbow and encourage others to do the same.
  • Avoid touching their face; and clean hands before touching eyes, nose or mouth.
  • If you are ill, stay at home and keep yourself away from others.
  • If you are ill and must visit a health-care provider, call ahead or tell them right away when you arrive that you have a respiratory illness and wear a mask while waiting to be seen.

The Region of Durham Health Department advises that if you are displaying symptoms of COVID-19, and have recently returned from travel outside of Canada, please contact your health care provider and Durham Region Health Department at 905-668-2020 or 1-800-841-2729

A full list of recommendations is available at durham.ca/NovelCoronavirus.

Websites

Phone Numbers

Durham Region Health Department at 905-668-2020 or 1-800-841-2729
Telehealth Ontario at 1-866-797-0000
Government of Canada COVID-19 Information Services at 1-833-784-4397

Durham Region Care Mongers

Toll Free: 1-888-573-0982

A local volunteer support group to get supplies to those unable to get out due to self-quarantine, compromised immune systems, age 65+ or otherwise at risk. View attachments below for more information.